A no show fee equal to the hourly minimum or base transfer, as applicable, for the confirmed vehicle plus airport fee, fuel surcharge, tolls, and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations*.
To avoid either a late cancellation or no show fee, the reservation(s) must be cancelled in accordance with the cancellation policy noted in the email confirmation. You may either call 7038395334 or cancel the reservation at www.FalconValet.com.
If you experience difficulty locating your chauffeur, please call the Service Provider telephone number listed in the email confirmation. Leaving the pick-up location without notifying Falcon Valet will result in a no-show fee.
* Applies to all sedan, SUV, limousine and van reservations where the pick up location is within the local city metropolitan area. The local city metropolitan area is defined as within 75 miles of the city center. All services outside the local city metropolitan area may be assessed the actual drive time to/from the pick-up location.
NOTE: All Special Event Change and Cancellation Policies supersede standard Change and Cancellation Policies and are noted in the email confirmation.
Garage-to-Garage means charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate, however the actual billable hours may exceed the minimum. For services in Europe, a kilometer charge will also apply.
Wait Time — Airport Transfer
You have up to 30 minutes of free time for domestic flight and 45 minutes for international flights from the time the plane lands, after that time has passed, additional time will be calculated per each 1/2 hour.
Wait Time — Point-to-Point Transfer
Grace period is 10 minutes, after that time has passed, additional time will be calculated per each 1/2 hour.
First stop which one doesn’t exeeds 15 min will be charge $20. If the stop exceeds fifteen (15) minutes, the customer will be charged the transfer base rate plus the hourly charge for the vehicle, for the time that the chauffeur waits. If there is more than one stop, or if the one stop lasts more than forty-five (45) minutes, then the trip will convert to an hourly charge.
Surface Transportation Charge (STC)
STC is a surcharge based upon various overhead expense items, some of which may not relate to the specific trip. The STC is always calculated as a flat percentage of the base rate.
Certain charges that are in addition to base rates. Includes chauffeur hotel accommodations and meals, greeter fee, parking, port fee, special requests and tolls.
Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price.
Any quoted rate is based on the exchange rate in effect at the time of booking. The final bill will be calculated using the exchange rate in effect at the time of billing.
Lost or Misplaced Items
Falcon Valet assumes no liability for any lost or misplaced personal property or any other items.
The charge for a transfer to or from a commercial airport or FBO location to a predefined location.
The charge for „As-Directed” service when there is an itinerary involved or the chauffeur takes instructions from the customer; typically involves multiple stops.
The charge for predefined transfer from the most frequently traveled routes in a given market, separate and aside from airport transfers, as defined above.
The rate charged for basic transportation services before any Gratuity, STC, Fuel Surcharge, Airport Fee, International Arrival Fee, Incidental Charges, and/or Tax is added.