Questions, answered.
Everything you need to know about booking, airport pickups and billing. Can't find your answer? Our dispatch team is available 24/7.
Booking & billing
How do I book?
Book online any time through our online reservation system, or call 1 (800) 844-0752 — our dispatch is open 24/7. Corporate clients and travel partners can also book by email through their account.
Is gratuity included?
- Airport transfers include a 10% gratuity.
- For all other services, gratuity is at your discretion. The industry standard is around 15%, typically ranging from 10% to 20% depending on the service.
How is hourly service billed?
Hourly ("as directed") service is billed garage to garage — from the time the chauffeur leaves our garage until they return. Each vehicle has an hourly minimum; see Rates.
Do hourly rates cover trips outside D.C.?
Our hourly rates are for service within the Washington, D.C. metro area. Longer-distance and out-of-town trips are priced individually by our office, so please call 1 (800) 844-0752 or email us for a quote before booking.
Can I add a stop along the way?
- A single stop of up to 15 minutes is $20.
- A stop longer than 15 minutes adds the base transfer rate plus the hourly vehicle rate for the waiting time.
- Multiple stops, or a single stop longer than 45 minutes, convert the trip to hourly service.
What is your cancellation policy?
Cancellation terms depend on the service and are stated in your confirmation email. You can cancel by phone or online. Special events have their own change and cancellation terms, also listed in your confirmation.
Do you offer corporate accounts?
Yes — with centralized billing, itemized receipts and priority dispatch. Learn about corporate accounts.
Airports & pickups
Where do I meet my chauffeur at Dulles (IAD)?
Domestic flights: inside baggage claim, holding a sign with your name. International flights: outside the customs exit, holding a name sign.
If you would rather meet outside the terminal, call us before you exit with your luggage, using the baggage claim exit for your flight.
Where do I meet my chauffeur at Reagan National (DCA)?
Outside the terminal on the lower (baggage claim) level, in the outermost curbside lane, with your name sign in the passenger window. Please call before you leave the terminal with your luggage, and use the baggage claim exit for your flight.
Where do I meet my chauffeur at BWI?
Domestic flights: inside baggage claim. International flights: outside the customs exit. You can also arrange to meet outside — just call before leaving the terminal.
Where do I meet my chauffeur at Union Station?
In the middle curbside lane outside the main entrance, with your name sign in the passenger window.
What if I can't find my chauffeur?
Call us immediately at (703) 839-5334 or 1 (800) 844-0752. Leaving the pickup location without calling is treated as a no-show and charged in full.
How long will my chauffeur wait if my flight is late?
We track your flight in real time, so delays are no problem. Waiting time is complimentary for 30 minutes after landing on domestic flights and 45 minutes on international flights; after that it is billed in half-hour increments.
About our service
What makes Falcon Valet different?
We have served the Washington area since 2005. Our chauffeurs are our own employees — screened, trained and professionally dressed — not contractors. We focus on punctuality and discretion, and on exceeding expectations rather than simply meeting them.
Do you serve areas outside Washington, D.C.?
Yes. Our local service covers the D.C. metro area, Northern Virginia and Maryland, and we arrange chauffeured service in cities worldwide. See worldwide service.
I left something in the vehicle. What should I do?
Call us as soon as possible and we will do everything we can to help. Please note that Falcon Valet cannot be held responsible for personal items left in vehicles.
Your car is ready
when you are.
Transparent, all-inclusive quotes. Corporate and agency accounts welcome.