Terms & conditions.
The policies that apply to every Falcon Valet reservation, written as plainly as we can.
No-shows & cancellations
If a reservation is not cancelled and the passenger does not meet the chauffeur at the pickup location, a no-show fee applies. The no-show fee equals the hourly minimum or base transfer rate for the vehicle booked, plus any applicable airport fee, fuel surcharge, tolls and parking.
Leaving the pickup location without notifying Falcon Valet will result in a no-show fee. If you cannot find your chauffeur, call the number in your confirmation email immediately.
Reservations must be cancelled in line with the cancellation policy stated in your confirmation email, by phone or online. Special event bookings have their own change and cancellation terms, also listed in the confirmation email.
This policy applies to sedan, SUV, limousine and van reservations with a pickup in the local metro area, defined as within 75 miles of the city center. For pickups outside this area, the actual drive time to and from the pickup location may be charged.
Billing
Hourly service is billed garage to garage: from the time the chauffeur leaves the garage until the chauffeur returns. Estimates show a minimum number of billable hours; the actual hours billed may be higher. European services also include a per-kilometer charge.
Wait time
- Airport transfers: 30 minutes complimentary for domestic flights and 45 minutes for international flights, counted from the time the flight lands. Additional wait time is billed in half-hour increments.
- Point-to-point transfers: a 10-minute grace period, after which wait time is billed in half-hour increments.
Extra stops
- A first stop of up to 15 minutes is charged at $20.
- A stop longer than 15 minutes is charged at the base transfer rate plus the hourly vehicle rate for the waiting time.
- Multiple stops, or a single stop longer than 45 minutes, convert the reservation to hourly billing.
Additional charges
Surface transportation charge (STC)
A flat percentage of the base rate that covers operating overhead, some of which may not relate directly to your specific trip.
Incidentals
Charges beyond the base rate, which may include chauffeur lodging and meals, greeter fees, parking, port fees, special requests and tolls.
Exchange rates
Quotes for services billed in other currencies use the exchange rate at the time of booking. The final bill uses the exchange rate at the time of billing.
Estimates
Quoted rates are initial estimates. Wait time and additional services requested during the trip may change the final price.
Personal property
Falcon Valet is not liable for lost or misplaced personal property or other items left in vehicles. Please contact us promptly and we will do our best to help.
Definitions
- Airport transfer: a trip to or from a commercial airport or FBO and a set destination.
- Hourly charge: billing for "as directed" service — typically multi-stop trips where the chauffeur follows the passenger's instructions.
- Point-to-point transfer: a set fare for a trip between two locations, other than an airport transfer.
- Base rate: the charge for transportation itself, before gratuity, STC, fuel surcharge, airport fee, international arrival fee, incidentals and tax.
Questions about these terms? Call 1 (800) 844-0752 or email contact@falconvalet.com.